SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great. As in the picture. Free shipping little long then עדיף book monthly advance.
Very beautiful, good quality, I arrive fast, arrive in two weeks, for excellent gift, my son liked it, I recommend it.
nice wallet ,material ok.store is nice to .tanks for good wishes and happy New Year
Very cool and very nice looking thank you i
I love it, perfect, looking good with impressive quality. shipment was so quick
I arrive very well and it is good value for money
It's bigger than it looks in the picture, very pretty. The quality corresponds to the price
Thank you thank you I love it am glad to receive a little message from you Sara thank you I am sure my husband will love it too.. shipping was fast I didn’t have to communicate with them I have only send them the name to engrave
Very nice, for the price is very good, they recorded the name I wanted and arrived in 1 month at my house. He's got good compartments with closure.
The quality is good and the color is nice. Overall it is a nice personalized product. Seller is very nice and communicates well.
The truth is, you 've exceeded my expectations. Engraving is very nice and good quality wallet
It seems very good to me, the customization is perfect, very beautiful and with good material. I highly recommend it.
Perfect wallets and with your name engraved and everything. Thank you very much to the store for your kindness and professionalism.
I bought it to give away my invisible friend and he sure loves it because it's very pretty. It looks quality and has quite a few compartments. The recording is fine, though I would put it in another color to make it look better. But for the price this fantastic. I recommend it
Excellent product, i love it! With the name looks amazing
Ahoj. Děkuji. Zboží dorazilo Velmi rychle. Velká spokojenost. Nádherný. Doporučuji prodejce.
very friendly store. also left a gift. was shipped very quickly and wallet is as accurate as described in picture. Also had my name written correctly on my new wallet. highly recommend
I recommend the store loved the person! Thank you very much
Wallet was accurate… name engraving is good, not printed so it’d last longer. Great wallet overall
Very satisfied with the product. I recommend this store. Thank you Sara.