SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very much, thank you who made it. Very beautiful and neat. Delivered quickly to the checkpoint in the next house. Apparently I will order here in the future.
I ordered with a name. I received the goods without printing. leather. for this price is normal.
Excellent for the price. Note is a nice touch. Thank you
100% faithful to the description! Very quality wallet, and the store Sara is very kind, made a ticket by hand wishing great days. The waiting time was as described for the arrival.
This a produs foarte frumos, calitativ si of ajutor. This incapacator si ai multe spatii de folosit. Super allege. Multumbesc si pentru mesaj !!!
Really great product. just as described, even better in physical appearance. Husband really loved it. I recommend store 100%.
All perfect the soft wallet and good smell, my husband's charm. Thank you very happy.
Very beautiful the wallet as in the image, the well-written letter, apart from the supplier has sent it to me with a nice note. Very nice, thank you. I totally recommend it, I will buy again☺️
The wallet was kept in a ziploc bag. It was accompanied with a handwritten note with a very nice message. The quality of the portfolio looks very promising.
I'm really satisfied, the quality is there and I don't really have the customization. Arrived on time, excellent communication with the store. I highly recommend it and I would surely take others to offer ..
It is as shown in the images, they recorded my name well excellent service
The order arrived in reasonable time over 20 days at Christmas time, it looks suitable size, the outside touch is skin-friendly, the inside looks more than plastic, it bears my name marked on the outside, we will see how it lasts at first is how it is described.
Very good quality, communication with the store for excellent customization!!
The quality is more than decent, although it is not leather. The inscription is clear, as I wanted. The only, but critical minus-the wallet has no clasp. But it was my own fault-I overlooked.
Quality beautiful. Quickly delivered. thanks to the store. Good work
Very pretty, I arrive early and everything excellent
My hubby likes it as it’s a personalize leather wallet! Good product for gift! Truly appreciate the personalize message from the store! Highly recommended! Arrived at an earlier expected delivery! Fast shipping too!
Super cute and it came with a nice message, thanks Sara. It was expected sometime January but it came before Christmas on the 13th.
Beautiful, exceeded my expectations I got a lovely note from Sara. Sara best wishes to you too We will buy again
Dobar novcanik, preporucujem svima and Srbije, eye Dve nedelje dostava for address.