SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Now I don't have to wear a hat when I go out, which makes me so happy. Strongly recommend everyone to buy.
Before I bought this hair tonic, I wore a wig and went out every day. Now you don't need to wear a wig when you go out, and I strongly recommend everyone to buy it.
Is this doing magic? Buy the next course of treatment before using up a small course of treatment. Now the hair is completely back.
It's really amazing, this hair tonic works really well, my hair seams are not so wide anymore.
After 4 packs, it turned my thinning hair into thick black hair, which really surprised me.
After using the hair tonic for 1 week, my bald spot has completely grown hair, which is amazing.
After using it for 20 days, I have grown a lot of hair, I didn't choose the wrong product, and I don't have to buy wigs anymore.
Bought 10 boxes of the hair tonic and used it to get rid of his baldness completely, which made him very happy.
I've completely grown out my old hair and this pomade is really good! I still have 4 boxes and I will continue to use them.
This hair tonic is very suitable for people with baldness and hair loss, and I recommend everyone to buy it. A small patch of my bald spot has fully grown hair and the texture has improved.
The effect of the hair tonic is amazing, I already have hair growing out of my hair.
After applying 5 boxes of hair tonic, my hairline returned to its original height, and I no longer have to wear a hat to go out
My baldness has been resolved, and I recommend everyone to buy this hair tonic.
Used up 17 boxes of hair tonic and completely grown my hair without any side effects on the scalp.
Purchased 5 boxes of hair growth oil for my friend who has resolved his spot baldness.
It's so cool that it completely cured my bald spot.
Using 10 boxes of hair tonic, hair has grown on the alopecia areata without any side effects.
Chemotherapy left my hair like this and using this tonic made my hair grow back.
I bought 22 boxes of hair tonic for my father-in-law, which cured his baldness. I recommend everyone to buy it.