SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description, I recommend to buy just the stove to ignite
I am very pleased with both the store and the goods VERY GOOD... THANKS !
Everything is fine, I recommend
Well received and works well very satisfied
Came for a month cool lighter when I'll fill in
Sent another model with a gift but I'm happy with the store thanks
Thank you very much all received works fine recommend store
Everything works clearly. there is a fixation of work, you can paput and will burn. Convenient.
I took it on the way. It came earlier for 30 days. To the store Thank you very much for speed. Good luck with your business!
Looks good! heavy! the handle is comfortable, the arm exactly fits like a gun! I do not know for a long time whether it's enough, it's made qualitatively!
Super strong fire. Reliable. Only goes out after longer lighting.
It is well packed. Made with high quality, heavy, half селумин, half plastic. Have the lock permanent flame, two nozzle. Suitable for firing. Seller put in gift munshtuk, which well filter nicotine. Thank him for that. Recommend to buy.
High quality item exactly as described, functions extremely well with good double flame. Very good price, well packaged with very fast post to Aus . I highly recommend both the item and store, very happy thank you.
Very beautiful! Identical images of description and easy handling, soon intend to buy another model.
Tere. Aitähh. Tellitud toode jõudis minuni. Tänud Ülo.
Long service in Vologda, month. A lighter no gas. Tucked it works. Perfectly. Gas use S & B Best
Lighter good. works well. easy to use.
Match the description. Parcel arrived as the whole of Jo **, but the goods intact. Shipping took 1 month. It is working well. It is not clear why, but when refueling of lighters cylinder, poison gas nozzle or of a case…
Comply with the item description just you should support multiple times for it lights if not very well. Thanks
Great thank you, item exactly as described. Well packaged and fast delivery. I recommend this store and will buy from this store again 5*