SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Charging rubbish, once charged and burned.
Well packaged, good lighting even in a well lit room. This is the 4th time I'm buying this torch for friends. I recommend the store and his products.
All fire
It's cool. It's on time. Thank you.
Lantern super. store well done. i recommend
Packed perfectly, came without damage. Flashlight super. I directly recommend.
Very good and very fast
The flashlight is very good for the price you have. Quality price Colo none of the ones you bid, I will. use. for my job and it's great, it has a pretty powerful light and battery life that brings very good. I recommend it to 100%.
Good description only seems less sharp must still testing
Very bright lantern packed perfectly. Two weeks to the Black Sea
Lantern L2 is very bright, I liked everything, the delivery was very long (2 months), but brought by courier to the house. took kit with charger and holder for bicycle. also included is a cover, it is very convenient to take with you. Quality luxury. Full Metal. thanks to the store for the goods. everything works properly, there are 4 modes.
Excellent lantern, fully compatible It follows the description. Shines very bright. Focuses in one point and diffuses as a searchlight emitted light. My husband is very pleased! Delivered by courier. All whole, neatly securely packed.
Product complies with the description. Saints really well Recommend
Good lighting, excellent quality
I order 2 times from this store. The parcel came a little longer than the first time, but everything is whole and works. Packed well. Seller recommend. I doubt the battery is 6000
Good morning, Order very well received, works very well. Seller that I recommend to all. Cordially. Gilbert G.
Great flashlight. The main thing that would serve for a long time!
All the norms, only there is no cover, as on the pictures and Kesik burst while he arrived...