SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We give priority to safe and concise package. If you have specific requirements, please communicate with our customer service staff when ordering. Thank you for your cooperation.
Delivery fast within two weeks arrived in Poznan. quality is normal visually. Packing Additional from foam polyethylene.
Duge your daughter. Delivery in two tizhni. Garno packed, I will describe it. I recommend it! Glory to Ukraine!
Order arrived quickly! Packing is reliable! Pleased! Everything's fine. Checked. Shines like a day! Very satisfied!
Super. Bright, eyes blind. I recommend.
Delivery shvidka. 10 dnev. All right. Hang on to it. I'll beat it up, I'll tell you what. That's not the way it was -- that's why dodatkov had a run. Recommend.
The goods are yakisniy, soldered on the paverbank through the resistor to hang out the arc of the dovgo and strongly. Well, then, if you don't have anything through rashiska, you don't have to. I'll lock it up. Selling to Raju before February. Death rashiskim paid off!!!
Nice light strip. It is much more bright than on foto.
Matrices shine very bright, I recommend it to the store!
Good product, are pleased the availability of the store, professional, kind and friendly 5 stars.
Received in good condition in just two weeks. There are no colour temperature or current rating markings on the strip. The marking that you see on the rear was added by me. At US $0.92 for two strips, this was a decent deal.
A lot of shit. Shines like a 100 V + lamp, but you need cooling. I ran through the heat pads on a copper tube with a radiator from the laptop and it was impossible to touch it. Battery 3,7(550 amp. hour) through the converter for a minimum of 30 minutes. On the straight from the bank does not work. From the power bank to the 10.000 mAh converter will burn out in 3 hours maximum.
This lamp shines as it should very brightly as the eyes hurt
Good LEDs, shine bright, light white, I advise you to buy.
The goods were stolen. Received an empty package. No one returned the money.
Thank you very much! Item as described! I advise the store!
Robocha cob matrix. When you use a bigger 3 volt of potriben radiator for the cold-cold stabilizer jet.
All as described. Arrived in 20 days, quickly. Packed carefully. Without defects.
Having made such a thing, to drive it all over the place. Punin. Mi redeemable
Everything is fine, the parameters correspond to the stated ones. But the price is for one strip, a little expensive. Otherwise it's okay.
I received the product in good condition, (it takes about 1 month to reach my city) it is as the publication says at the moment everything is fine. Minatitlán Veracruz Mexico 27-12-2022