SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
perfeitoooooooooooooooooooooooooo
Very good…
Very good product, it arrived before the date, I thought it would not arrive but at the end it arrived. Recommended!
it's actually really good ☺️ Worth for the price highly recommend
I get here real fast, it's a small thing, I'm gonna try it to see how it works for me.
Loved very beautiful, and
mini and cute
Exactly as pictured, silent. 15 days to get to me. Recommend.
The product works well came as I ordered and it works well, but I had problems with the parcel because they had sent it to another state but with respect to the wonder product it brings a filter
I loved the product, box arrived slightly damaged only had no damage is working perfectly. I recommend.
Arrived in perfect condition, good lighting rest!
Loved Demas very useful and cute p cassette Super indicate arrived days before delivery. All perfect in great condition and well packed. Thank you
It's super beautiful and I also like it to wear only that it doesn't stay Asta that unconnects it. But I love it.
Excellent product, only you put water cycle and ready, do not have to wait nothing, boot steamer instantly, good aesthetics and the light led is beautiful.
Loved the product, very beautiful, cuddly, and the quality is good, put water and called, it has color colorful and smoke water your chilled, geladinhasuper stated! And about the delivery took a while because that live in Bahia
I liked very cool and shipping fast. Works well and Colores beautiful
Very cute, work well, is suitable for small room, because is small, but works very well.
I liked it come as in description I recommend the store
It arrived very fast before the stipulated date, it works perfect and the steam feels refreshing I love it, I just have to wait for the essence and ready to enjoy it. I recommend this store, it is very serious and send thank you letter✨
Too cute its running very well thank you for the store