SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size is small but works well send the store a medal gift
Still not tested, but the product came well packaged and a great finish…
Came before time) turned on does not work) then looked in yutuba how to do) and it turned out) in general, norms) the truth is small but will go)))
Super cute and well packaged! They also gave a cute cat Keychain! I hope it works well I haven't tried it yet
There was a small problem on my part I contacted the store and this one responded very quickly and solved. I recommend it
Very well protected and super practical, I recommend it and it is a very good price.
very good and it is working for now. I also got a freasier oil from another store, my apartment smell so good.. I will they will allow me upload a video of it working. I love my diffuser
Super loyal. He works very well. Imitation wood is of quality I advice to 3000% however it took time to arrive
Phenomenal. It has arrived before what Planned. It is exactly what you specify in the product comment. It comes with a little present. We 've been in conversation with the store. Very good everything. I recommend. Thank you salesman.
Exelent product and very fast delivery. Thanks to the store☺️
it is a good product. work perfectly. I like it.
Small. It's kind of sobbing. I added a few drops of aromaoil to the water, does not smell, next time I will add more.
I love her love. Very nice. Not difficult to install and start it. And works great. I highly recommend it. I ordered one that cost 2 times more on another site and that did not work. And still not refunded. Fortunately I'm comforted.
It’s working perfectly for now …Delivery was also fast
ver nice and well packaged it work well
love it going to order more soon
All class, I 've been using it for a week. All right, I'll order more
It works very well. My son loves the color changes of the diffuser.
It looked bigger in pictures but it's very nice I love it
Product works well. But in two of them lacked the spring that pushes the stick filter. Adapted a spring pen. But would not be necessary if arising before send.