SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super Mouse. Soft to the touch, all functions work.
same as description. good quality, connected fastly and worked smoothly. worth buying. thank you store
He arrived days before the promised. It's very good looking. The cable is a little broken, but it charges correctly. With the months I will test battery durability in the day to day and in the long run.
Good quality mouse. It does not look cheap. I did not test it yet, but I expect it to correspond to the specifications. Many thanks to the manufacturer and the store.
Very fast shipping and arrived well.
well packed and fast delivery before date
Impressed with the store. Fast arrival. Arrived a month before it was supposed to arrive. looks exactly like the picture. glows different colours. My son loves it immensely. I'm happy
Fast shipping. Some boxes hn arrived machucadas, but it seems not to damage the mice. They look very good quality.
He arrived in Peru in 1 month, meets specifications, is a good product, when connected by Bluetooth it is a little slow, to do precision work I will use wireless connection.
Well the box came in wrinkled but the good product
I loved super nice and comfortable and it sounds super when pressing the buttons
It's very good the mouse and it works properly and arrived in good condition
For the price, it is really good. build quality is decent and it works pretty smooth. LEDs are annoying but I opened it and disconnected the wires.
received it very late so I even request for a refund but I didn't receive the refund too but all the same I received the item thank you
Thank you well received great too pretty I like the mouse store correct the description Exact
Very good recoji today at the company September 12th 2022
Very good product, I arrive much earlier than agreed, totally recommended
Very good, I hadn't noticed that I had the 2 modes for USB and Bluetooth, excellent shopping without a doubt.
wow i really love the colors and how responsive it is totally recommend anyone to get one
The goods correspond to the description. Seller recommend.