SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All very well, it came very quickly. My son will surely enjoy it.
Very cool and excellent quality. Such as what the store described and is well protected and all programs exist. I recommend dealing with this seller. Shipping was fast
Very good tablet working whole gift case was store many thanks
Perfect! All very good! Alloy fast, the game works well. All came as bought, film, OTJ cable, AC adapter, cover. THE cover of this tablet comes with mini keyboard built-in. Type Notepad. Very good. Not taxed, recommend store.
אחלה device for boy 5 fast shipping came after a week and a half
all as described! my little boy is happy end enjoy it! I wish the charging cable was longer.Good choice for this money.Thank you Seller! I recommend this Seller and the tablet too!
The package is powerful, for its price the tablet is excellent, 1280: 800, 10 inch corresponds, the case is included, the lantern is dull, the camera is about nothing, but i do not funda, later on writing about his work
Long delivery 29 days, brought the courier, comfortable cover, odorless smell like real leather, as a gift stylus, bought the child at the end of school, everyone is satisfied with the store recommend, packed in double inflatable film
Good product fast delivery
I have received them but please let their provision for chosen different colour the same time
I am very pleased that it came so fast and the packaging is just perfect. I ordered the product at 12.4 and I already received a product that looks and works well and is recommended with love
The shipping was very fast 13days to Nigeria that was pretty much fast, the description is accurate, came with extral 64gb SD card. I got it for my brother, more feedback later after usage.... Seller better in communication, highy recommend. Not yet to confirm if is 4g LTE.
thank you for sending my item well packaged and graciously received.
It's perfect for the moment it works already i'll put something up later i love it and super fast
good product. very accurate with what was described. also came with 62gig memorycard. I recommend the store
The product description was accurate and the shipping was very fast. The transaction is very satisfactory.
worth the money, thanks for the 64gb SD card
Well packed .. Come with everything in order another SD Card 64 gig, pen, keypad, charger, OTG cable and a USB cable all working perfectly, and bottom unmarked .. Flawless .. Arrived in less than 1 month. Approved!!! Will enjoy myself very in Clash go clans
Exactly what you describe, the picture without edges differs but all super well. Good packaging, all protected and good quality.
All right, so far it's going fast and i'm happy.