SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast entry, impeccable package. Everything perfect, it remains to be proven.
Is Perfect very good
top product
Just made a summary trial but the work is done correctly. I regret the too visible button on the device. Let's be clear the purpose is to record discreetly so this button goes against the philosophy of the device
Works cool
Delivery 18 days. Package matches. All declared functions work. Satisfied
Arrived in a hard plastic box, well presented and together with a cable with playback controls to connect headphones (included) with which to listen to the recordings or the music that has been recorded. The material of the recorder is not cheap plastic but metal, it feels quality. Has a led next to the buttons that lights up when you turn it on and blinks a few times, but within a few seconds it turns off completely while recording. The recording is good being close, but from a meter it is heard away (it is still well understood). If you handle the friction while talking, I suppose that you also have it in a bag and move while talking (but you understand what is being talked about). That also happens with other recorders of well-known brands (at least in those that are not of high quality).
Works well at the moment...
Product of excellent quality, arrived before the scheduled date, everything working properly, I am very happy with the purchase.
All yak in the inventory...
Very discreet, I put it in my pants pocket. I recorded a meeting of more than three hours. The sound got very good.
Good product
I received today, I have not tested yet but it looks very good. It took a while to arrive. But it's arrived!! Thank you❤️
Looks good quality and is heard well. Recommended
Perfect, magnificent, very very good, I recommend 100x100
Perfect very fast and its capture well
Hear excellent
excellent product , very good quality if sound
The quality is very good I regret that there is a seer since he is supposed to be a spy since he is a key door. The sound is not multidirectional so you have to position it well
Works well, I have made recordings without problems. I haven't changed the settings. But everything worked well for me.