SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have received my order yesterday, after only 10 days, I am really happy, super fast shipping, amazing store, highly recommended.... thanks seller.
Very good quality. Lighting options. All 4 in perfect condition. I'll buy again.
Super super powerful, super store
perfect
100% I love it. I recommend it illuminates a lot for how small it is
gut
A very good light the truth that for how small it is illuminates greatly. I'm going to buy 4 more. Thank you for all very good customer
Delivered quickly and works very well
Great product, looks sturdy and waterproof.
Everything is fine.
I'm very satisfied regards Steve
Thank you.
perfect
They illuminate a barbarity and the order arrived in no time.
The product corresponds to the description. Goods and delivery is satisfied.
Top Goods at cheap Price… Very good
It is too bright good for big space and you can set the light and turnit on andI off and blink. excellent
Looks a lot perfect
Month double month breakdown. Total two fault.
fast and quick service with a high quality product at a reasonable price that can not be beaten anywhere else and well worth the money
There is no proof. I'm leaving COMs. Additional.!
vv good
It's smaller than I thought but it lights up pretty much
Excellent very neatly packed very fast receipt (1 week) should the lamps only still go test but I expect that also okay sit Highly recommended
Spectacular quality/price I thought it was a small light guide and really lights up a passing, i'll order more. Highly recommended
Delivery fast enough; everything is OK
Delivery to Moscow a little more than a month. Came loaded. Have 3 modes. the 1st Light up on the sensor and extinguish. 2 th burn to the floor of the filament when approaching light up to full and again burn to the floor of the filament. 3rd burn constantly percent at 60 power. Took with a coupon and with a discount for 1162 rubles. For 4 PCs. I will order more.
They have arrived very quickly, a packaging without any mismatch, they all work corectly. I will buy more
Good quality (material) and good lighting!
Everything perfect
one of the four is broken...
TOP !!
Perfect and within the expected date. Thank you.
Packing damaged!
Solar light very compact, but luminosissima Satisfied!
It's perfect, it's not like I lost so much light, and the battery holds so much. I'll buy more. And shipping very fast.
Very fast shipping from germany
I recommend, it illuminates very well. We already repeat order
It took so little to get here. They illuminate well the sensor is very sensitive. It has 3 positions, fixed with maximum light, fixed with dim light and sensor. For now happy
Very good, shine awesome, delivery Fast 14 days to Soligorsk.
Nice lights. Have only put one up and it works great. The motion detector feature is nice.
Great and shine more than I expected
Super easy to install, very compact and light a lot
Good Isima, good store, I'll buy again
Thank you. It is small than I expected. I hope it will work well.
Excellent! Good power! He exceeded my expectations!
Great lights! Super bright. Must be charged a full day in full sun light before first use.