SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it is really great, small but lasts a long time I recommend
Very cute and very small, the child is pleased, did not communicate with the store. Thank you for the cute product.
Very niceA thing. Super Compact, everything works fine, came quite quickly
I arrive broken failed, it's very nice and compact pity q can't use since all liquid comes out
The order arrived in Belarus in 2 weeks. Fast. Everything works fine with essential oils and without.
All the yak in the photo! Small, miniaturniy, ale vistachie on dovgo. I'll lock one on the robot. Posilka came here for two types, schvidko)
Cord Without adapter. Works well. You can only turn on moisturizing without illumination.
It's cute and works perfectly, shipping was fast and arrived in perfect condition.
Works from power supply, different illumination, good quality, fast shipment, fast delivery., store recommend
The article is equal to the image, the quality is good and it is muuuuy cute, the only thing that is not how barillas are changed, and if it can work without connecting to electric current, I think not, but outside of that it's beautiful, I recommend the store
It arrived much earlier than expected, in exelent conditions, only that the manual of use is in Chinese.
It's very nice, I arrive super fast before the agreed day
The order was received, the humidifier is interesting, the child liked it. Not a complete set, there were not enough two spare filters.
Very cute lamp, beautifully lit, light changes colors. Very fast shipping! Ordered another one.
Only in the way: D Brought of course in an extremely sad state, but everything else is whole
Super cute. Works perfectly for this price. Different led lights. 3 settings: constant, with pause and turn off. You can also turn off LEDs if you don't need them. 3 filters came in the package. Fast shipping. Recommend it.
Nice thing. The box came crumpled, but the cat itself is fine. They gave me spare filters. Spray height about 30 cm. Works only from the outlet. Neck color changes only in the first minutes, then colorless. If you pour water on the mark inside the cat, then enough for 7 h20m continuous work.
I arrive very fast, it took almost 20 days to arrive, it was still very well protected, but the box was a little mistreated, yet it is in very good condition and it works I come in just the same color, I already lit it and it's just a little bit lacking flavoring
Great humidifier! Very cute cat, small and very compact. Wonderful backlight won my heart (◍ • • • ◍)❤ Recommend! It came by the way very quickly, about a week to Voronezh
The product arrived sooner than expected, arrived very well and in good condition, looks nice the smoke and is fresh, plus it is very nice and the easy-to-understand manual is just to translate