SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable, light, you can take.
Boots are light, warm. Liked.
I wear 39-40 size. Took 44, just good. Thank you store!
Good boots, in size, warm, cozy. All as in the description. I recommend.
Pro for sale Fast shipping
Cool
Come quickly. Very warm and light.
Comes in size smaller than the real size, so expect to take a larger size
Quality is good, soft, but small, and much. Took on 36 rus. 38-not enough, it was necessary to take 39!
Track was not tracked, but came unexpectedly quickly with courier store thanks! 5 +
Light and comfortable. really liked.))
Boots reached the moscow region. for a month. Packing upset, ordered with boots more sneakers, the package came all torn. The store needs to use some other packaging. It's good that everything came to an end. So, at its 39 size took 9, the boots were small, but the daughter at 38 came just. To the quality of claims there, boots are very comfortable on the leg, light and look small, let's see how they will be worn in bad weather. Seller thanks!
Super! Thank you very much to the store! The first time i ordered shoes in aliexpress. Very satisfied! And i came so fast. Sent 36 size i ordered 36, although my size is 35, but still the size approached. Before you order read all the reviews, thanks to those who leave Feedback they very help when choosing Goods and things. Afraid to order if Honestly. But i'm very happy and still such a fast delivery! Super! Thank you very much to the seller! 5 +. I put one star because i did not communicate with the seller.
Boots super!!! Like valenki!!! Very comfortable, quality sewn... Delivery is fast. The parcel was tracked throughout .. I recommend the store!!!
Shipping
I'm delighted! Very comfortable, light. We arrived quickly-sdek helped. Great item, great store! I recommend