SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, 16 Days overall from purchase to Los Angeles, CA. USA. Flawless Logo, Great Communication, just message before and after purchase with Logo/image. Great Seller, Recommended. Thank you
Ring super Thank you advise the store came a month earlier
Delivery 11 days. Absolutely beautiful. Seller was very helpful, cannot get over how fantastic they look thank you so much Top Seller 5*
Engraving is slightly worse than the first time, but still not bad.
Put five points, although they did not make the inscription as I wanted-could the first upper line be equated in the middle above the second lower line so that it was etsetic... well, I think the subsequent will do as it should-without tips! By size class, Normas-Normas...
Very fine work with the custom engraving. I will definitelly recommend this shop to my friends
Delivery is fast, and most importantly, high-quality engraving, perfectly inscribed in the circle of the ring. I will order again from this store. And for a rag bag special thanks.
Well recorded! Perfect! perfect!
received in good condition
everything turned out great! delighted!
I’ve had this for a while and it came out really well but ended up being around a size or two too big I though I measured correctly but I must have confused myself somewhere.
It's very well done, thank you very much
Fantastic, I'll buy again!
Looks great will order more for sure
ABSOLUTELY Gorgeous !! I realy love my costumized ring ! Very nice quality and the imagine definition is just so perfect ! THANK you very much store i love it !.. AND Good communication with the seller, realy understand what you want and how you want it to be done !... I RECOMMEND 101% !!
Slightly crooked engraving and the size of the same turned out to be more, although the measure on the mesinets...
I LOVE IT! Very nice, heavy ring. Beautifully shipped, comes in dust bag. Amazing customer service and super fast shipping. Will order again
Very nice, thank you very much for everything, thank you for the feedback you came from without recording.