SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
received... very pretty shoes. let me fit and give feedback
Received fast-25 days. the color does not match the color in the photo: eggplant instead of bright blue. ordered 40 ysize, and received 40,5. On the label is indicated 41!
Very satisfied especially dikasih Bonis bracelet.
The parcel went to ukraine dnepropetrovsk almost 3 weeks. price-quality. On the usual size 40 took 41-perfectly fit, as it will be in the process of looking)) with the store did not communicate, there was no need.
Delivery to st. petersburg for 2 weeks. Sneakers are good, light, i recommend!
All as described, the product at first glance is good. Thank you very much for the gift. It came very quickly in less than two weeks. Seller recommend to everyone!!!!!!
kudos to the store, nice shoes
Did not expect, excellent sneakers! Simple, neat, skin, my husband really liked! Usually buy size 8, here ordered also 8, came up, go size in size! And light by the way very much!) bought for 1356,08, delivery to mo somewhere weeks 2.
Norms crosses. Soft. I expect to take the season. I'm pleasantly surprised if enough for longer.
Took for $19.5. Size, in the language label 44. 10.5 the most affordable size is only suitable for 42 russian size. I unfortunately have 43. But the size was no longer. It is a pity that there are no large sizes. The store-well done, put cotton socks low as a gift. Objectivity for the sake of it must be said that the sneakers came quite quickly, in the murom for two weeks. Sneakers are really made of pig suede, the tongue is made of substitute. Bottom sole black non-slip rubber. The overall impression is normal, their money is worth. I do not know if i will wear it. I'll try to sell someone i know or i can give to relatives. Quality and appearance in the photo below