SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received already.. perfect order ,great tool and service.. cheers
I received the phone, the store is great and helpful however the manual are useless nothing mentioned how to install the sim or open the phone I had to check utube to insert my sim, overall the product is excellent.
The unit is on the verge of fiction! Audibility is excellent. I advise everyone this unit. The chinese brothers once again pleased.
All as in the description and reviews. I just want to add that the pen via bluetooth connects to the smartphone and controls calls, listens to music, scans the notebook, etc. There is a simple camera, i will add a photo from it below. By the way, there is a flashlight in the handle, which if desired marshes during the call. It is a pity that there is no 3.5 jack for headphones, but you can connect the bluetooth headset (headphones), only sound like a horn. Delivery to karaganda in record time two weeks. Thanks to the store and all the participants of the delivery.
Very fast shipping 10 days all together l will understand
Everything is very fast. The handle is super. Small, compact. A great way to surprise friends.
Thank you
The phone is cool! Not much is not usually and not convenient (a little is not convenient because of small buttons, small screen and rounded shape) to use it, but i'm used to it a day. briefly describe the functions: the design is interesting, chudokovatny phone-pen in stock three felling gel rods .... there is a radio... (no headphone hole), the radio works without headphones... the player is, a recorder, Photos and videos are... there is a distortion of the voice when talking which you turn on yourself (male, female and child .... shook with his wife half a day after listening to each other on the child's voice) .. Battery for 550 mah, two nano sim cards and a flash drive are inserted. audibility is normal but in noisy places will be a little uncomfortable, well, it did not give me any inconvenience, listen to what they say to you, but the microphone here is cool, the interlocutor hears well and loudly. in short, i'm happy and i liked everything. this phone is called hope ak007, and i from the beginning wanted to buy under another delusion. .. Analog... and maybe this analog is... it was called servo...
The parcel was delivered very quickly in 14 days to russia leningrad region city slantsy. Thank you very much for the quality and reliability and favorable price! I really liked the goods of excellent quality. Excellent packaging and prompt shipment. Thank you store! The phone handle is very satisfied. 550 mah battery. the phone can take pictures and record videos in 3gp and also play this video. 32 gb memory card saw. But first it is necessary to format it in fat32, then sees. i think if even movies to compress to the format of this screen then i think even movies can be watched by this phone-pen. Changing the voice during the conversation itself, well, just flies and fire. Also it has a recorder radio if i'm not mistaken, organizer. Well, in general, i was very pleased with the purchase for my birthday to a relative. Thank you very much.