SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product✅Arrives before the day
The device is excellent as described and arrived in a good period of 2 days
THE product is very good, no defects, still came loaded, but came with the broken Hood (but not that important), enjoyed.
Order received and tested, like. The product corresponds to the description. The indicator shows the battery charge, which is very convenient. Knives without chipping, the skin does not eat. But there is one minus: with hair thick and hard Machine copes weakly (snacks and jerks) can need a habit, because. Any instrument needs an approach. In the kit everything is: nozzles, oil (bottle sealed), brush. Ordered two more additional nozzles. Charging wire 1,5 meters. Charges for 3-3,5 hours. The order was shipped in a normal postal package with a puffy. It came in a factory sealed box (the packaging is not opened). Everything came to the best, the corners of the box only slightly wrinkled. From the moment of payment of the order to receipt at the post office it took 21 days. The track was tracked all the way through the parcel. Thank you to the store.
Paking not good
Received Today, we have not yet tested because we do not have the oil necessary for its operation. Everything looks visually consistent. Fast delivery, neat packaging.
goo
Excellent machine, all as expected, was charged for 90%, tried, cuts perfectly .. Seller special thanks ..!
As described.
Great quality product Super store recommend
OK
The quality of the goods at the height. I recommend the product and the store.
Nice as described, came 3 days later.
Very good quality! I arrive in less than 3 weeks in peru. i will add more comments as i use it. Recommended!
Working good.
Fast delivery beautiful product it should be even from testing 10 to 10 for the store
Product as offered, quality is observed. He arrived quickly and very well protected without Ning damage.
Very satisfied.matched with expectations. product was very good. came with professional full package with care. Highly recommended.
Used no 1. So far so good. Pity a small oil wasn't included for the blades.
I am satisfied. Very good quality, cut well, quiet running
Charges, works, cut until tried. It came for 1.5 months, everything corresponds to the stated on the site. Seller recommend. If you want to buy in ali it is more profitable to register on my link: megabonus. com/? u = 40523 (in the link after the point remove the gap) is still the best of the existing keshbeks on aliexpress (refund from any purchase you 4.91% money spent on it). In addition, this keshbek will give you discounts in such online stores as yulmart, mvideo, ebay, booking, messenger, tutu.ru and about 30 others. Thank You
Super good and light i like it gives very good imprecion
Excellent product. I recommend the shop and the store
Order came without damage, even The box is not wrinkled. Delivery is fast. Works well. A good machine for not big money. I recommend the product and the store.