Product Details

A: standard: phone with full accessories

B: add wireless charger: standard + wireless charger

C: add charger and 128GB: standard + wireless charger+128GB SD card

D: add charger and 256GB: standard + wireless charger+256GB SD card

1* original Samsung galaxy S20 5G mobile phone

1* charger

1* manual book

1* AKG earphone

1* data cable

1* OTG adaptor

1* Ejection Pin

Gifts:

1 x Protect Cover Case

1 x Screen Protect film

1 x UK/AU/EU Adaptor

pls read it carefully before order, dear all, thanks!

1. Languages: In the phone language settings, maybe there only shows English and Chinese languages and some other languages, but you can add other languages by yourself. If you don’t know how to add your language, pls contact us to get guide;

about mobile phone US and Korea version, U/U1/N version (for example: Samsung Galaxy S10 5G,G977U,G977U1, G977N). it just only support these languages completely: Deutsch, English, Spanish, French, Italian, Portuguese, Chinese, Korean, Vietnamese. some other languages such as Russian, Polish, Hebrew, Arabic, etc., just support partial in this phone, even you set your languages correctly. it will show you about 50-60% English Menus (maybe more than 60%, it is depend on different languages). but you can install your language like this, i show you method as follow:

download an application called “MoreLocale2” from Google Play Store.

//play.google.com/store /apps/details?id=jp.co.c_lis.ccl.morelocale&hl=en

2. Test: about phone function, we do not accept any dispute for test result from third partly Application, for example: phone info, IMEI info, Hardware test, and so on. these applications are not Samsung official app, so some results like “battery charged cycles”, “Color” etc., are not correct;

3. Waterproof: The phone supports IP68, but sorry, Samsung official said the waterproof is very limited, there have many strict conditions when you using, and i suggest you not put the phone in water, because if the phone get water inside, there is no warranty anymore, and we don’t accept dispute because of IP68 or waterproof;

4. Internal Storage: the internal storage maybe less than specification, for example, if your phone support 64GB ROM, but only 56GB-58GB can be used, it is normal because this phone installed many APPs and built-in systems;

5. Battery: Battery capacity of the phone maybe less than standard, normally it would be around 95% more or less. we DO NOT accept any test result from third party application;

6. Repair: During you use this phone, pls contact us in time if you met any problem, show us phone problem via video and photo, we promise that we will try our best to help you. pls DO NOT open this phone by yourself or any repair store. any unauthorized disassembly or repair without our permission will be considered as man-made problem. we will not afford any cost;

Q: who pay for the custom tax? — important

A: If the parcel is strict inspected by custom, you need to pay tax to clear custom, We won`t bear any customs tax. If you need any help during clearance, please contact us for free, we will provide all necessary documents to help you clear customs. and you have special requests after place order, pls leave message to me , we will try our best to help you;

Q: what’s the DHL remote fee and How much ? — important

A: After buyer choose Megaboxy Classic ie DHL/UPS/Aramex/TNT shipping way, we will check your address belongs to remote area or not from DHL website, maybe buyer is requested to pay extra cost about 45-50USD for your remote address. Pls understand and know that this remote cost is charged by DHL, not our sellers, if you do not agree to pay for the remote fee, pls give me another address which is not belonging to remote areas. or we’ll change the shipping way to Megaboxy Super Saving shipping.

Q: what frequency the phone support?

A: in our specification, you can find the frequency which the model support, and you need to know your own operator’s frequency. Only both frequency match, you can use the phone properly, you can visit web to check your operator;

Q: what kind charger inside the parcel?

A: Most phone will have original China type charger(same as USA),we will provide suitable adaptor, which should be applicable in your country, according to our knowledge;

Q: how long the warranty?

A: we offer 1 year warranty, we can replace phone or return & refund for you within 7 days after delivery if phone has function problem; pls keep all labels (IMEI label, warranty label) outside the phone completely without any broken. and we can offer warranty. we can not offer warrant for any by man-made breakage.

Q: How to sign the parcel?

A: pls check the parcel face to face inspection, and make a video when you open the parcel. check all is fine, then sign the parcel. if you met any trouble, pls contact me in time before open dispute, we will respond within 24 hours and try our best to help you to solve it better.

Q: How to leave feedback?

A: please give 5 stars and leave good review If you are satisfy with us and our product, we will offer some discount or gifts for your new order in future. or promise extra warranty. If you have any problem with product, delivery, service, etc., please contact us in time, we will response in 24 hours, please not open dispute directly. thank you!

Due to the price is changes everyday in our market, so we will not refund the price difference. pls understand, thank you!

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://megaboxy.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews

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A: standard: phone with full accessories

B: add wireless charger: standard + wireless charger

C: add charger and 128GB: standard + wireless charger+128GB SD card

D: add charger and 256GB: standard + wireless charger+256GB SD card

1* original Samsung galaxy S20 5G mobile phone

1* charger

1* manual book

1* AKG earphone

1* data cable

1* OTG adaptor

1* Ejection Pin

Gifts:

1 x Protect Cover Case

1 x Screen Protect film

1 x UK/AU/EU Adaptor

pls read it carefully before order, dear all, thanks!

SHIPPING & DELIVERY

How do you ship packages?

Do you ship worldwide?

What about customs?

How long does shipping take?

Do you provide tracking information?

My tracking says “no information available at the moment”.

Will my items be sent in one package?

REFUNDS & RETURNS POLICY

Order cancellation

Refunds

Exchanges