SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sending the next day, to Moscow came very quickly, only 13 days! She took for dad, he liked black more than gray. There is no composition anywhere.
Everything's fine. Quality is not bad very, no complaints. Hand small-sits freely. It came in less than 2 weeks after 5 post.
Gloves of enchantment, shchyno otrimav. Ale on the one hand sewn Chorna lining, the trophies will go back.
A good store, the parcel was lost, but the seller sent another gloves.
Good gloves. Warm, woolen. everything is done qualitatively. I recommend. Finished for three weeks (Nova Posta)
Gloves fire, but delivery horror as Long went. and also sent not immediately
Excellent mittens, my wife liked it. Woolen. There are Velcro so that when you need toes, the sock does not hang out. My wife's palm is small but it seems to fit. Warm. Made qualitatively. As a gift a great option.
It took less than a month to arrive in Spain. The gloves look well made, they carry the reinforcement on the palm of the hand and the big finger, and both the glove and the hood for the fingers are lined with polar fabric. The size is pretty big for a girl. Wool is a little enough, itches a little and loose little hairs but doesn't bother the hand thanks to the lining. They made a little strong smell. The edge of the fist can be deployed and lengthened to catch it with the fist of the jacket you wear. I 've already washed it and it looks great, they 've had no problem.
Although they arrived in a longer time than established, they are in excellent condition, very comfortable, I recommend
Mittens woolen, warm, solid, lined. But the Velcro holder is sewn well quite parfozno. In general, it does not spoil mittens. That's five stars. I ordered to Moscow in the fifth, delivery of 1,5 weeks. The size of the thin female hand is too big. I think the man will be good.