We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Very good. Thank you so much
Beautiful hot color conforms to the description at the level perfect size thank you very much to the store
what an amazing product and store... due to slight delay in shipment seller has included free cushion cover and keychain . I really appreciate that kind gesture and the seller is very polite and he make sure that the cover fits the sofa by getting exact measurements and photo of our sofa before sending
it is very accurate, came before a month, texture of it is very soft, the color is exactly the same with photos, satisfied and recommend
Liked the fabric, soft, does not crumple, stretches well. We took the largest size, although the sofas are narrow, we split one every day, so did not regret, the canvas covered completely the sofa to the floor on all sides, and the front below did not tighten the elastic band, t to freer when the fabric to the floor lies, we like it more. The color of the old burgundy sofas is not visible. The room was transformed, the color as in the picture, more saturated even!)) And in combination with pads, (covers also with ali), look bright! So happy! As will be after washing, we do not know. But we will most likely wash by hand, in warm water. Thank you for the gift in the form of a cushion cover! We have two of them now. We decided to give them. I will add a photo of the sofas later.
Such a feeling that i confused the length with the width. but it seems to look normal. soft. thanks to the store.
He's here. i still have to ride him. I'll comment as soon as i'm ready!
Everything is neat. No smell. Very nice to the touch cover. Children and the dog are delighted. Thank you very much!!!
All as in the description, color, quality, material, everyone is happy. We took a set for a sofa, armchairs and chairs to save from the claws of the cat :) everything is fine! Asked the store to send all the same color. The size for the sofa was taken more to poke everywhere and so that it was not stretched when you sit down so as not to get out. The extra behind was pinned on the pins. I liked it!
It came to almaty in a month. Color as picture. The fabric is pleasant. I recommend the store and the product. With the seller did not communicate