SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bateria 100%, o vendedor só demorou a enviar.
Unit arrived in perfect condition, all working perfectly well. Neither seems a iPhone used. Come packaged as if it came from Apple. Worth.
Be very happy with my purchase, was extremely pleased, cell arrived in perfect condition, with battery 100%. Be so pleased that ever made another request. Recommend this store too
All OK, 100%. Paid 160 import duty
All right. Recommend.
This is wonderful, reliable and very trustworthy store. Very attentive with fast shipping. The delivery was fast. The seller shipped on 28/03/2022 arrived on 07/04/2022 received yesterday 12/04/2022, Just 15day in transit. Isn’t this amazing ? The seller is very kind and loyal, you will not regret you order from this store. The iPhone is very accurate as described. 100% Battery Health and it works perfectly. The seller deserves 5 STARS and 100% positive. I recommend him and his store. In fact, I will continue to order from him because he really worths it. Thank you GOOD and BEST AliExpress seller and kudos to the Team AliExpress for a job well done.
Perfect! Original.
very fast in delivery promised to give another feedback when I test it
Transit time 15 days to hk, it looks like a new phone, comes with earphone, power supply plus free gift screen protectors, phone case , battery health 100%, wireless charging works, will test the phone later...
Good afternoon! Leave here to my satisfaction, received my request in perfect condition, excellent. All came as the store in its sale, very good! So the seller as the site sales are, thank you! Remark: There was a delay of three days delivery, but was not by the seller, the mails.
Product arrived very well packed, with 25 days calendar. Not taxed. The product looks like new. Battery level 100%. Face ID working perfectly. Very satisfied with the purchase!