SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived in perfect condition (new)! Took 60 days to arrive, the store led almost 30 days to post the product, was taxed at 1,575 dollars. Even declaring the value I asked. Considering the amount of product and the amount of taxation would better have bought in Brasil, it would take a few days to be delivered.
Only took to send, but the product is original. And excellent quality.
Seller stated as I ordered, taxed in just 117 real, flawless, yet spent the 3utools, but the iPhone N accused the screen be false, the battery was calibrated so know the actual percentage, otherwise, N have complain until now
The selling took a while to send the product, and the cell was not formatted, arrived with password, luck had not escrow account.
Arrived Today on time delivery, phone came very well packed and perfect, battery percentage in 100%, still not used that app that see if all parts are original more'll check, was taxed at customs 947,58 $ found the very high value but had to pay.
Very happy with purchase that shame was taxed at 945
Device is specular, sorry that was taxed at 940 real, Fortress CE, but the device is beautiful and wonderful, thank you store.
Perfect in all aspects. Was taxed at 946 real, Fortress ce but the device is very top .. Thanks to the store
I am very pleased with this store; were 18 calendar days from the date of purchase decide choose the color purple 128GB device is new no brand use came very well packed single point that was a little sad was the fact not come a but came the original charger that is perfect, Certify is a seller and attentive not taxed is my product quality.
Came in perfect condition working all right battery came very good excellent very slow delivery but arrived all very well was taxed but was a cheap rate the store was great this Category declared that I ordered this is a positive in store the negative is only the delay to not know if the fault is the shopkeeper or if the system AliExpress
Was afraid but is beautiful, original and arrived with 23 days. paid a fee guy in Brazil
Very satisfied with the device, am using a week is am impress! It took a while to get because was taxed at $165 dollars and the office took a little with the delivery!
Good time of day. Many thanks to the store for the quality goods and pleasant communication. The phone works quickly and without complaints. Definitely recommend! If you need to order again in the future, I will definitely come to this seller!
Seller, posted fast, well packed, came in box with earphone, charger .. Came TBM hood and film, was taxed at 174,00 dollars, the Q was expected, cell working perfectly, 96%, not looks used… like ..
The most reliable store on Alika, I buy here the fifth phone is always perfectly packed gifts are present but the main phone is checked and serviceable. I recommend this seller!
Very perfect or used seems to be very good, accompanied by film and case 100%
Came iPhon, like normal, as a gift glass broken and transparent cheholchik, later I will check the smartphone myself and Unsubscribe
The device came in perfect condition, all working normally. Was taxed that declared $144,00. Arrived in 53 days here in stop, working perfectly. Very satisfied with the purchase and service shop, arrived all well packed. Recommend the store, soon bought more products here.
Product until now it's in good condition… Brand New.!!!!!