SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is almost a month. Magnification is good, only need good lighting.
The microscope is excellent, but it needs very powerful lighting
I am delighted with the microscope, very good build quality, with 130x is perfect for my work. Recommend store
The product corresponds to the description, everything works, the quality is excellent, the delays in the work are not noticed. I recommend this microscope. The microscope is very demanding for good light, without powerful lighting you will not see anything.
Not tested yet, but the product came well packaged and appears to be of great quality. Excellent store. THE request came very fast in Brazil.
For the monitor 19 ''took 180x. The increase was 17-190 times at a distance of 25-10 cm. The magnification changes the distance to the object, the ring on the lens for focus. Resistor in photo 0805.
Works great. Needs strong light. Cheap LED illumination will be enough. Great product.
All okay. Fast delivery. Good quality All OK. Very cool alternative to top fun with mikroelektroniką
Rus: ordered 15.03.2019 received 29.03.2019 chose paid delivery via aliexpress standard shipping-track number tracked. Inserted the battery into the remote-works. Of the languages (only 2) understood to me only english-russian language in the menu is not. Need illumination to work (did not immediately understand: d). The power supply at 12 v 1a is included as well as the selected lens. The monitor with 1920x1080 p-always displayed a picture in 1200x720 p. The order is satisfied, the photos added. Eng: ordered 15.03.2019 got 29.03.2019 chose a paid shipping through aliexpress standard shipping-track number to track. The remote-works. From languages (only 2) understood to me only english-russian language in the menu. Need a backlight to work (not immediately understood: d). Power supply for 12 v 1a included as the selected lens. The monitor with 1920x1080 p-always displayed a picture in 1200x720 p. Order satisfied, photos added.
the camera ok, but remote, i put a new battery, don't work ,please send me new one,