SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality Product, excellent store and excellent service,I recommend this seller
Genial
Hi there, got a column, little one. For the house will fall.
I talked to the store because it took so long to send it, he was very kind and explained that they were on vacation for the new year. Very good communication and very kind.
thanks, recommended.
Everything is exactly as in the description
A good little column, the sound is like clean, its money costs, Cool illumination, you can change colors, the kit includes a charging cord (USB), aux cord and instruction In general, I liked it, while everything suits
In Len. Drove 15 days. Very fast. The column is excellent, the sound is enough obyemny. Pleasant illumination. Two cords. Works from USB and Bluetooth.
great speaker! love the way it lights up
Like the sound box very good and have good sound despite the size and quality sound is very good and the battery not disappoint... lasts over 8 hours…
Arrived very fast sound good and very beautiful.
I'll comment when I try to see if it works well.
Medium sound, radio when you turn on, orates strongly, immediately you need to press minus the volume. FM range is most likely 1, upper. As I realized, it catches automatically when I press + or-. Of the pluses, LED lighting, several options. Yes, the antenna of the Radio serves as a slot of audio.
sonne fort impeccablement !
Received earlier than expected, well packaged just yet connected the sound via Bluetooth. And the sound is life battery charge. As bought my 7 years will match expectation it.
I came quickly, all the gud
Super column. Quality, connected to the phone, inserted a card-reads, the sound is voluminous!
The column came broken .. Not critical, but still. Bought as a gift for Ng niece. Packaging torn came
Excellent arrived before the date. So very good or, good sound and lights all right thanks
The speaker came on time, perfectly plays! Good qulity.