SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look not bad, in a month we will check
Order 31.08.19 came 25.09.19. On the russian 46r with a high lift, ordered 12 size. Approached. Sewn normally. Artificial fur is thinner than in the photo. I think that this model is not frost in siberia (unless for the machine). It is on cold autumn and wet snow. The inner space of the boot where the edge goes outside-bald, in cold weather will require a warm sock. After raw snow, get wet or not. But while its 5 stars are worth
Looks enough good. Will order one more for my Father.
Good boots for winter walks in the fresh air delivered quickly to the size approached me 47 took 48 that is, 14 winters we wait to see how warm we draw
I recommend everything well, only the size more should be ordered, if with a warm toe, and so everything is fine, thanks to the store for the fast delivery
The shoes was very comfortable and without socks the interior feel warm and loose. However, after a thick socks for this Dec winter holiday. It should feel warmer wrapping up my feet Strongly recommended
The size was great! Quality looks presentable. I think they're going to be a success in the winter.
Boots liked warm, light, the sole is dense, packed well.
Boots are excellent! Light, warm. On the russian 46 size-14 sat perfectly! Delivery to moscow only 2 weeks. Seller recommend
Order 29.03., received 16.04., excellent delivery. Boots are cool, the size fit well on the foot of 27.5 cm. Read reviews, consulted with the store and it turned out perfectly. Now of course not the season to try on waterproof, but warm exactly, the fur is thick and thick. Slightly visible traces of glue, but for me is not critical. Packing in a simple package, but came perfectly. Many thanks to the seller for the promptness and advice, i recommend the store.