SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quickly, for money qualitatively. The store with whom you can deal, responsive.
Thank you very much, wonderful wig, you can wear it with a cat, but you can like this, as in my photo. I like it that way. To the store I wish prosperity, good luck
Excellent. well seated wig, great store. delivery fast through DPD I think that I will repeat the order))
Ordered 21.04.2020, the next day the store sent the parcel to Russia, on May 4 she crossed the border and crawled towards Novosibirsk, an intermediate point until May 8. Yesterday, May 12, a message came that the parcel is in our post office. They took it today. The description on the site fully corresponds to the real product. Sent quickly, the parcel was tracked, with the seller did not communicate because there was no need. This seller recommend. I think I'll still order it. Mom liked this wig very much. She's happy. Now I want to order myself. Separate thanks to the girls who bought it earlier and released photos of their purchases.
satisfying quality, quick delivery, Ordering from this shop from time to time and they always havea good quality, colour slightly diffrent on each one same as died hairs normally have. Shorted hairs on back make it easy to clean, also they doesnt curle on back then from neck. Packing really good with double pprotection.
Meets expectations. Hair color rich, natural, looks natural. The quality is excellent.
The wig is very happy. Almost my hair color and my hair. It looks very natural. Thank you very much to the store.
Very good wig!!! It pleases that it came in size. the color corresponds to the ordered. the delivery is quite fast. Thank you! I did not communicate with the store.
I'm happy with the wig, I did not show up. Inside even there were fastening to regulate the size of the wig.
Bardzo szybka przesyłka. Peruka ze sztucznego włosia, ale wyglada bardzo naturalnie. Szczerze polecam sprzedawcę i włosy. / Very fast shipping. The wig is made of synthetic fiber, but looks very natural. I recommend Seller and hair.
bardzo szybka dostawa 10 dni do Polski dziękuję sprzedawcy peruka bardzo ładna polecam sprzedawcę i pozdrawiam
The wig is good, the hair is like natural. The store sent the parcel earlier. Thank you
Quality product, reasonable delivery, reliable store, I recommend.
парик шикарный! заказала для мамы. Доставка очень быстрая. Заказала 14.07,получила 29.07 все в целости и сохранности. продавцу респект!
Quality is good.
I asked for my mother and she's exceeded expectations. She's lovely and already wants to order another model. Thank you very much.
синтетика( ожидаемо) неожиданно отличное качество. синтетика качественная,пошив отличный. доставка в Липецк 2 недели.
The wig corresponds to the description. Walked safe, was well packed. Done neatly, the head looks great. Thick. Thank you. Recommend it.
First time I write out a wig. In general, for the first time I dress. Unmatched!!! Right on the head. I combed it, because it's a little clogged. Light, shiny. Not to distinguish from your hair. I also have dark chocolate hair. Perfect. Recommend. I liked it very much. I'll wear it. 5 +++
The wig is happy. The store is great. Very fast delivery. Thank you very much. The color of the wig was ordered, it was sent.