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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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кукла хорошая. хорошо упакована. но вилимо насмотревшись переделок я ждала большего. продавцу спасибо отправтл подарок туыли и платьице.
Очень красивые, мягкие волосы, а также в комплекте с платьем.
Beautiful, the bangs are a little tight, but for starters I think it's very good
Thought less will be!) wonderful! Now, the tuning will start)
Our clearance in the front and occipital joint. Otherwise perfect. Glossy face looks interesting and beautiful as porcelain, which distinguishes it from other matte dolls. The shoes that the store gave barely pulled. Customized Barbie shoes is not suitable.
Doll charm! Hair chic! The store put as a gift clothes and shoes! Thank you very much!
A good doll, came with a set of brushes, shoes and a top with a skirt. In the photos already remade doll with a handmade dress and pumped face.
Pupa is excellent, very tight hinges, the hair is clean and thick. I'm very happy. Thank you very much to the store. I will make custom. My works can be viewed in the profile of the Instagram nika_custom_blythe.
Все подошло хорошо и всего за 10 дней. Спасибо продавцу.
Great dolls! The hair is very pleasant. Packed were excellent (on the faces an additional plastic mask). As a gift to the three dolls put one dress and shoes. The parcel came very quickly-less than a month.