SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter for the shvidka and the delivery, the goods will be described by the deputy vid 26.01, the 15.02 came, everything is OK!
It is small but it is fine for a child, it complies with what has been described in two weeks Mexico
The product arrived in time, the quality of the product is good, I recommend the store
I will describe everything by hour, it will not be more than the projection.
Garna is fun for children, especially if they bleed. Recommend
Cool lichtarik. Dichi in the capture. My 1 Rik and 5-like it. To bring good. We turned the picture on the video 3 meters, everything is clear. Delivery 11 days to the city. Посилка відстежувалася.
The toy is beautiful also the description the baby loved very good service super fast delivery all arrived working right thank you very much
Super flashlight with 3 different discs (dinosaurs, numbers and animals) Batteries Included
Arrive more small than that looks like in the picture. Including batteries. One wheel containing pictures of numbers, one of animals and one of cars
, December month scammed, fooled and angry a disaster, 2 flashlight without working, 3 orders without arriving, 2 orders with half order, losing money and cursing
100% Fantastic,the Best Item, good Price, Highly recommend Seller. 5* Thanks
Exelent exactly the same as advertising and working perfectly well, very good quality, the super nice projection even in spaces with a lot of lighting and the arrival time super fast only 15 days 100 stars for the store super recommended.
Wonderful shopping, it visualizes very well in the dark, and it is a very entertaining way to teach letters and numbers to my grandchildren, I'm happy with my purchase. Arrived very quickly so I congratulate and recommend the store
Fast to kingdom come and the quality is good 5 stars
Ditina in the capture. To bring good, pictures. In battery sets. My daughter.
The baby projector ir super cool! The images is quite good quality
Delivery in 3 weeks from the time of order. It's okay. At the very beginning, the customs banned the passage of the parcel because of the batteries in the flashlight. But it ended well, the parcel was assigned a new number and all the goods arrived safely. Includes letters, animals and dinosaurs!
The spirit is cool with a flashlight. In a set of three slides with figures of 1-8, angl. ABC is a truck. Dietina in the grip, she herself is a mixed slidy, a 1.5 rochki.
Very cool! Light well and the drawings look very clear. Kids are gonna love it!