SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the hair. It's sooooo amazing, I will most definitely order again.
soft hair no tangle thank you, fast shipping ever definitely reorder. I recommend this hair.
I absolutely love this wig it look so real if you know how to put it on right and it's cut perfectly!
Very nice quality. No weird smells and the hair was soft. I bleached the hair and added box color. The color turn out great. I would purchase again.
I love this wig! It looks great every day and is very soft. I only use my fingers to apply products and style. There is very little shedding. I will definitely buy this wig again.
No smell, hair feels soft. Hairline is realy natural. Fast shipping!
it's super soft and thick. No smell. & the hair it came with are pretty cute. So far everything is five stars.
Hair is soft and the description of hair accurate. Love the great customer service provided and fast shipping. Definitely purchasing again! Thank you
The hair is great and soft & it don't have a smell. Just awesome hair !!
Very nice wig Super soft fast shipping and wig size was big but so far it's a good wig
the curl is beautiful and the hair gets very big if youre into that I just used cantu curling leave in and a bit of mousse for the sleekwetlook. I received this hair 2 days after ordering and I love it.
Most amazing curls in the world. It took dye very well. Little to no shedding at all. I love it. I will purchase again.
Very nice wig, it is natural though I think I would prefer shorter, beautiful.
Love the hair soft and good quality texture
Very beautiful the only negative is was too short next time will order the longer length
Very soft. Requires some hairline plucking to look more natural. The pictures are after co-washing and some plucking.
Just bought this wig!! And I LOVE it!!! The density is really good.Recommended!
love this wig,thank you vendor,communication is great!
This hair is great I really recommend it to everybody that's trying frontals & see how they really like it & the provider is so sweet
Five Stars.I plucked, bleached the knots and add a few tracks...Contemplating making my own wig now
It's been a few days and there's no shedding at all. The hair is beautiful and soft. It does not tangle and it holds a curl very well.
Love this hair! Looks exactly like the hair pictured. Soft, shiny. Returns back to curl pattern when wet. Will definitely buy again!
Nice quality.Loving this wig! It's WORTH the purchase! I'm a happy customer!
Haven't put it on just yet ! But it's exactly what the company is describing ! I will continue to do business with them !!
So loving this hair and love their communication and. delivery was quicker than expected
wow i so much in love with this hair what a fantastic hair thanks to you
The hair looks wonderful Only took 3 days to recieve after the payment processing time. The store was very responsive when any questions I had. It did come with a smell so you should wash it after you receive but I have no further complaints. Once I break in the wig I'll give an update.
I love it thank you ordering another right now ...came earlier than expected!!!
Nickel happy I will recommend suddenly on wig really top Thank you
The hair is GREAT it’s soft and it doesn’t shed much! I prefer everyone get a 12’ and up though and shape the wig how you’d like it also.
Hair is soft , no shedding ,I love my new wig. so beautiful.Hair curls well & is extremely easy to style. It cut perfectly as well. no tangling. I can't wait to do different styles.
Super fast delivery again, this is my 2nd unit from this store love them both!! No smell, no shedding, shampoo & conditions well. Great hair, very natural looking definitely one of the best on AliExpress. I will purchase from this seller again & highly recommended their hair!!! 5+.
I love this this wig! Great quality soft hair. I definitely recommend this wig!
Oh my goodness! I LOVE this wig!!! I get so many compliments and it looks so natural! I plucked mine but it is not necessary. I'm ordering this again.
The product description was very accurate. I love this wig so much! It does take a little maintenance to keep it up, like doing a twist out at night, but water, leave in conditioner and a good detangling brush will do this wig some justice!
I am extremely happy with this wig! This is my second time ordering from this company and I can say I love this hair all around! It didn't have an awkward smell when I opened the bag and it also had the correct length of hair I wanted! The hair is soft and very very versatile!! I will be referring to many friends and family
very soft but the density is not 150% it look and feel more like 130% glad I didn't get this at full price. it's not as full as the picture but its reasonable. came quick. delivered within 2 weeks. I only used conditioning spray and the curls look good. comb with fingers and no shredding. I recommend you won't regret buying this wig.
THE HAIR IS AMAZING feels amazing smells amazing i cant wait to pluck it n style it!!! it is truly worth buying!!
Delivery in 5 days in France, very beautiful wig, the quality of the hair and just perfect
Order arrive in 2 days in FRANCE! For now the quality looks great, checked with time. I like it very well provided, this wig is not flat.