SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Outer packing wrinkled, but in the whole thanks exaggerated pads. Quality on top. Crisp and clear image. Configurable tugovato, but over time it persists. Unfortunately there is mounting tripod, as the camera. With a close needed fixing. Rubber caps too, it is desirable to plastic. In general, satisfied. Recommend product and store.
Ordered Postamat, posting was battered and opening, clear that opened cut tape with a knife. The binocular has been in place, without damage. The look is made at 10 shows clearly, at 20 image starts slightly muddy and fork. Sorry that can not be assessed delivery service for the opened packaging set to 1.
Very happy with the product and the service. Binos are as good as the reviews say. After a bit of normal adjustment I got bright and sharp image. Thanks.
The distance between the eyes is correct, it can also be adjusted. Very convenient to watch. Excellent binoculars in its price range! In low light, everything is visible. Binoculars are very good, worth every penny spent. I am very pleased with the purchase. Thank you
Great magnification, good field of view, I have a 20 mile view East, South, West from my upper rear deck, these are great for seeing things I did not know were there.
Excellent product (I just thought it could be a good approximation, but I believe it's within the limits of what is possible) and I'm happy with the purchase and service from the store!
Very fast arrival was very perfect and binoculars the workmanship is perfect and the first shot but is all recommended stores description is the same as those for clarity-very good and companion.
Packing break was the vandalism without well packaged to arrive. Well presented article looks like it is with quality. Good First Impression
Away a good quality of binoculars. Well packing. Gift with purchase
My expectations completely exceed light! They have good grip and lens damage resistant to thick rubber cover is supplied with catching comfortable.
I am new to the binoculars world, but I can say that I'm very impressed with the overall quality and value of these binoculars. I have just received them in the past week and have been using them for a variety of applications, but overall I have no specific complaints about any of the features.
Very fast on the agreed delivery.The product is perfect.
Long ago from binoculars to buy. Or according to the bird watching or travel or hiking save space. Neat packing in definition may be different
Very good telescope! The case is metal and coated with rubber. For this quality, it is not expensive. recommend!
Very good quality a pair of glasses, good Street and near sight, highly recommended. Seller shipping is fast and everything is perfect. Thank you very much!
thank you very much! Binoculars received. The product is of good quality, well packaged and arrived quickly. The packaging matches the description.
Fast sending. Item as described. Very good packaging. Good communication, quick answers, offers solutions if you have a problem!!!! Thank
The product matches the description and is of high quality. I am satisfied with the product.