SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is pleasant, the quality is good. The only thing, the leg is strongly pressed. On the photo of the child's leg in 4 months of average physique and traces that remained on the leg. So for a long time I do not advise to dress.
It arrived in 2 weeks. The product is as described, soft and good quality.
It's about time, thanks to the store. More not tried but looks good בנתיים.
It looks great. The shipping tooks 1 month.
Good nacolinniki, thin, rubber bands m 'Yaki, зруч.
Sewn a little kosovato. On the legs of the baby of 1.5 they climb tight, but they will keep well.
That's the second time I 've bought from here! Fast delivery and high quality
Soft material cotton. Good product. Thanks!
They are soft and look good quality, the baby is on the way so you can't prove it yet but to my touch it looks very good. Recommended
Very beautiful. Also the parcel is fine for idea regalo.mo rbido and elastic. Thanks a lot
Good quality. Recommend.
order received in good shape. can't wait to see my niece rocking it
Same as the very good product photo and it comes fast.
Handsome and practical
Looks good. No try yet. Recomand store.
Good quality recommend
muy lindas y buenas rodilleras las compré para mi bb que empezará a gatear pero mi otro niño de 4 años le gustaron y no se las quiere quitar dice que es para cuando se caiga no le duela.en fin.tendre que encargar más.
Very good quality
Shipping arrive super fast the product is great are super practical.