SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good mesh, came quickly, i'm happy!
The fastest delivery for all the time shopping on ali. For this, thank you very much to the store. The product is of excellent quality, i take it not for the first time. I recommend
Awning light of strong fabric, the only minus is no additional nylon mesh (but this is our jamb, the description did not read, expected a little different). For hunters the most it. We're going to hang on the gazebo, from the sun
The parcel was delivered to beloyarsky khmao-yugra for 23 days, which is very good. Packing and goods without any damage. The product description corresponds, but the reason is in another. Where to apply this grid, it is very small only 1 m × 1 m. If only on a fishing chair, i'm not sure. Quality is average, time will show how suitable for fishing and hunting. In size was mistaken himself. Thank the stores.
Mega cool thing! Just huge! Delivery to hmao for 2 weeks by courier! The store is well done, i will order more!!!
The material rustling, but for me it does not play any role, because. Bought for a gazebo. Before 25 days, but it was even faster, got on all may holidays. Thanks to the store, i recommend %
Ordered on march 18 the goods came on april 18 brought the courier all the whole size corresponds to 2*2 meters material rustling like a tent
The mesh is normal. Rustling, but it's not important for me, they took to hang on the fence. Size 5*2.2 m. There is no mesh-base, but i do not need it. Somewhere tied with ropes, integrity does not affect. The color is slightly lighter than in the photo. Shipping 16 days. Purchase satisfied. Seller recommend
Very good, thx!
Product quality is good, only long shipping and tracker is not tracked. Took 2*2 but it is even larger in size. I recommend!