SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lights don't like in the picture, are scattered like points along the teddy bear
Once again very nice
Just like it seems, it is collecting 2 batteries
I love it but it took 3 months plus before I received it and the store had to resend it in order for me to get it. My kids love it
And so... this bear my daughter waited for 3 weeks, terrifying me every day when her holy bear comes. Three days later, she had her birthday and today I got it at the post office. It's not big. Without batteries. It needs 2 finger batteries. What struck. Seam on the back with Velcro, where is the power supply. If the seam is branded, then it is not visible. On the paw button. After pressing, the bear overflows from alarming red, to adequate blue bear blue and purple colors. I did not expect that New Year's Garland was sewn into it, I thought it would glow in one color. It was a surprise. Let's see how it will sleep with him)
Scroll bigger on the photo very small not higher than a laundry basket
It's lovely the bear, it came very well, my granddaughter won't let go. Thank you store, I recommend
Got the Battery No I do not know whether it works or not then I will unwrite thanks to the store the toy quality
Soft. Bright leds. Safety lock in battery case. All good.
3 months before it arrived!!! i could not give my kids this present on their birthday! now 2 moths later it arrived! good product but delivery was very slow!!!
All very well and I arrive before time and in perfect condition and
The luminous bear is great, it's hypnotic to my baby, good quality the fabric is soft. I like it very much.
Super ma fille
Mishka came in almost 4 weeks in Ukraine, inserted batteries (do not go into the kit), everything works, bear glow
Hello very well arrived super my very little light thank you
Super all top like Again
Everything has come. But there were little jambs. On one toy there were threads. The photo shows .. And on the second at the inspection was a long black hair...
It's very nice. The baby has become super happy. The bear will watch your dreams
beautiful bear