SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of megaboxy (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://megaboxy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good image quality for that price
good price fast ship to the us works good.thank you
Turns on, the picture has not seen yet-there is no telescope at hand.
Zeer snelle levering! Camera werk, maar kan hem nog niet uitproberen met opname van de maan.
Excelente para iniciación, la resolución es muy justita, pero por lo que cuesta no se puede pedir más.
o produto corresponde ao anuncio da loja. Muito bom, mas o cabo é pequeno e precisa de uma extensão.
Snelle levering top!
Según lo esperado, cumple su función a buen precio.
Камера работает хорошо (для 0.3мп даже очень). НЕ СНИМАЛ никакое стикло (как писали в других отзывах - все и так норм). Очень короткий фокус 3.85мм (для моей трубы D70mm F700mm) буду приобретать редуктор (sv bony 14$), так как по наземным объектам еще картинка более менее а по планетам из за сильного превышения (для моей трубы) максимально полезного увеличения - картика плывет. с редуктором фокуса думаю будет само то (f 3.85mm перестроится в f7.7mm) Вцелом за свою стоимость игрушка рабочая, но в моем случае бесполезная.
Everything is fine! I already use this device to configure the telescope equipment to watch on the screen and document the process of adjustment. Thank you store!
The resolution of the camera corresponds to the declared. Image clarity depends on the conditions used by the telescope model and manual focus setting. The camera is exactly what I expected. The device does not need a eyepiece. The images of the moon I provided are made to her on a telescope with a focal distance of 600mm.
I'm very satisfied
Très bien
It works!
Everything is OK, but still not connected, delivery 13 days by New Mail, the characteristics do not meet the stated, even on the box differ with the instructions inside. For fast delivery and price I bet 5.
Arrived, packaging has been damaged, product but OK, Habs but still not tested
Bought for 5.68 $ + 0.84 $ freight. Astana's order reached in 67 days. From 30 January to 06 April. I couldn't connect the camera right away. Maybe the laptop is old. Contacted the store. They skipped me the program that immediately helped with the connection. It's okay.